Privacy Policy

CLEAU is a brand operated by KeremCo Trading FZE, United Arab Emirates (“CLEAU,” “we,” “us,” or “our”). KeremCo Trading FZE operates this online store and website, including the related content, features, products, and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit cleaufilter.com, make a purchase, interact with our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with CLEAU, we may collect or process the following categories of personal information:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products purchased, returned, exchanged, or cancelled, order history, payment status, and transaction details.
Payment information, which may include payment method and transaction information processed through Shopify and our payment service providers.
Account information, including login information, preferences, and account settings where applicable.
Customer service information, including information you provide when contacting us regarding an order, return, product, or other enquiry.
Device and technical information, including IP address, browser type, device information, operating system, and other technical identifiers.
Website usage information, including how you browse and interact with our website, products, pages, and Services.
Marketing information, including your marketing preferences and interactions with promotional communications.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.
Automatically when you use our website through cookies and similar technologies.
From Shopify and service providers that help us operate our ecommerce business.
From payment, fulfilment, shipping, analytics, advertising, and other business partners where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and Fulfil Our Services

This includes processing payments, fulfilling and delivering orders, managing returns and exchanges, maintaining customer accounts, and providing products and services you request.

Customer Support

We may use your information to respond to questions, resolve issues, provide product or order support, and communicate with you regarding our business relationship.

Improve Our Website and Services

We may analyze website activity, customer interactions, and purchasing behaviour to understand how our Services are used and improve our website, products, customer experience, and operations.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send marketing communications and provide or measure advertising that may be relevant to you.

You may unsubscribe from promotional email communications at any time using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may process information to detect, investigate, and prevent fraudulent, illegal, malicious, or unauthorized activity and to protect CLEAU, our customers, and our Services.

Legal and Regulatory Obligations

We may use or disclose information when necessary to comply with applicable laws, regulations, legal processes, governmental requests, or to establish, exercise, or defend legal rights.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve customer experience, perform analytics, and support advertising and marketing activities.

Some cookies may be provided by Shopify or other service providers we use.

Your ability to manage cookies may depend on your browser, device, location, and the consent controls available on our website.

Disabling certain cookies may affect the functionality of some parts of the Services.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

Shopify, which provides our ecommerce platform.
Payment processors and financial service providers.
Shipping, logistics, fulfilment, and delivery providers.
IT, hosting, cloud storage, and technical service providers.
Customer support providers.
Analytics, marketing, and advertising partners.
Professional advisers where necessary.
Government authorities or other parties where required by applicable law.

We may also disclose information in connection with a corporate transaction such as a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We do not disclose personal information to third parties except as described in this Privacy Policy or otherwise permitted or required by applicable law.

Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may therefore be processed by Shopify and its service providers in countries outside your country of residence.

Shopify’s processing of personal information is governed by its own applicable privacy policies and terms.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or other online services.

CLEAU is not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children below the applicable age of legal consent.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide our Services;
maintain appropriate business and transaction records;
comply with legal and regulatory obligations;
resolve disputes;
prevent fraud; and
enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy or portability of certain personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing where applicable.
Opt out of promotional email communications.

These rights are not absolute and may be subject to legal requirements, exceptions, identity verification, or other applicable limitations.

To submit a privacy request, contact us at info@cleaufilter.com.

International Data Transfers

Because we use Shopify and other international technology and service providers, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page and provide any additional notice required by applicable law.