Refund policy

Refund & Return Policy

30-Day Return Policy

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, the product must be unused, unopened, undamaged, and in its original packaging, with all accessories, components, and materials included. Proof of purchase may also be required.

For hygiene and product integrity reasons, products that have been opened, installed, used, or damaged after delivery are not eligible for return or refund, except where applicable consumer protection laws require otherwise.

To request a return, please contact us at info@cleaufilter.com before sending your product back.

Returns sent without prior authorization may not be accepted.

Return Shipping

Once your return request has been reviewed and approved, we will provide instructions on how and where to send your product.

Unless the product was delivered defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@cleaufilter.com with your order details and clear photographs of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

This does not apply to products damaged due to misuse, improper installation, accidental damage, normal wear and tear, or failure to follow product instructions.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

Products that have been opened or used
Products that have been installed or connected to a shower
Used or opened filter cartridges
Products damaged after delivery due to misuse or improper handling
Products missing original packaging, accessories, components, or parts
Gift cards, where applicable
Items marked as final sale, subject to applicable consumer protection laws

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product or colour, please contact us first.

Where an exchange is approved, the original product must meet the same return eligibility requirements described above.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@cleaufilter.com.