Terms of service

TERMS OF SERVICE

Last updated: September 10, 2026

These Terms of Service ("Terms") govern your access to and use of the CLEAU website, cleaufilter.com, and your purchase and use of products and services offered through the website.

The website is operated by Keremco Trading FZE ("CLEAU", "we", "us", or "our"). Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By visiting our website, placing an order, or using any part of our services, you agree to these Terms. If you do not agree with these Terms, you should not use the website or purchase products through it.

1. ONLINE STORE TERMS

You may use our website and purchase our products only for lawful purposes.

You must not use our products, website, or services for any illegal or unauthorized purpose or violate any applicable laws or regulations.

You are responsible for ensuring that the information you provide when placing an order, including your name, email address, billing information, shipping address, and telephone number, is accurate and complete.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, specifications, colors, and other information as accurately as possible.

However, the appearance of colors and products may vary depending on your device, screen settings, lighting conditions, and manufacturing variations.

We reserve the right to modify product descriptions, specifications, packaging, availability, or pricing where reasonably necessary.

Product availability is subject to stock.

3. ORDERS

When you place an order through cleaufilter.com, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment problems, stock availability issues, or incorrect customer information.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded using the appropriate payment method.

4. PRICES AND PAYMENT

Prices displayed on our website are shown in AED unless otherwise stated.

Available payment methods are displayed during checkout.

You agree to provide current, complete, and accurate payment and billing information for all purchases made through our store.

Prices, promotions, discounts, and offers may be changed or withdrawn at any time, subject to applicable law. Changes will not affect orders already accepted unless otherwise required by law.

5. SHIPPING AND DELIVERY

Orders are delivered according to the shipping options and estimated delivery times displayed during checkout or stated in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, incorrect delivery information, public holidays, weather conditions, or other operational disruptions.

Customers are responsible for providing an accurate and accessible delivery address.

6. RETURNS AND REFUNDS

Returns, refunds, and applicable eligibility requirements are governed by our Refund & Return Policy available on cleaufilter.com.

Please review the Refund & Return Policy before making a purchase.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

7. PRODUCT USE

Customers are responsible for following the installation, maintenance, replacement, and usage instructions supplied with the product or published by CLEAU.

Products should only be used for their intended purpose.

Product performance may vary depending on factors including local water conditions, water pressure, usage frequency, installation, and maintenance.

8. HEALTH AND PRODUCT INFORMATION

Information provided on our website regarding water filtration, skincare, haircare, activated carbon, collagen, hyaluronic acid, or other product features is provided for general product information purposes.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary.

If you have a medical condition, allergy, sensitivity, or other health concern, you should seek appropriate professional advice where necessary.

9. INTELLECTUAL PROPERTY

All content available through cleaufilter.com, including the CLEAU name, logos, branding, product designs, photographs, graphics, text, website content, and other materials, is owned by or licensed to CLEAU unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

10. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment providers, delivery providers, analytics services, social media platforms, and Shopify.

Your use of third-party services may also be subject to the terms and privacy policies of those third parties.

We are not responsible for third-party websites or services that are outside our reasonable control.

11. PRIVACY

Your personal information is handled in accordance with our Privacy Policy available on cleaufilter.com.

By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.

12. PROHIBITED USES

You must not use the website:

- for unlawful or fraudulent purposes;
- to violate intellectual property rights;
- to transmit malicious software or harmful code;
- to interfere with the security or operation of the website;
- to collect or misuse personal information belonging to others;
- to submit false or misleading information; or
- to attempt unauthorized access to our systems or services.

We reserve the right to restrict or terminate access to our services where these Terms are materially violated.

13. DISCLAIMER AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, CLEAU does not guarantee that the website will always be uninterrupted, error-free, or available.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, CLEAU will not be liable for indirect, incidental, or consequential losses arising from the use of the website or products where such liability may lawfully be excluded.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices, products, or applicable legal requirements.

The latest version will be published on cleaufilter.com with an updated revision date.

15. GOVERNING LAW

These Terms are governed by the applicable laws of the United Arab Emirates.

Any mandatory rights or protections available to consumers under applicable UAE law remain unaffected.

16. CONTACT INFORMATION

If you have questions regarding these Terms of Service, your order, or our services, please contact us:

CLEAU
Operated by Keremco Trading FZE
United Arab Emirates
Email: info@cleaufilter.com
Website: cleaufilter.com